Privacy Policy

Lux Class Cleaning LLC
Effective Date: October 12, 2026

Lux Class Cleaning LLC (“Lux Class Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request services, book appointments, or communicate with us.

1. Information We Collect

Depending on how you interact with our business, we may collect:

  • Contact Information: Name, email address, phone number, and service address.

  • Service Information: Property details, cleaning preferences, appointment history, special instructions, and service inquiries.

  • Payment Information: Billing details and transaction information processed through our payment service providers.

  • Communication Information: Emails, inquiries, customer feedback, and SMS marketing preferences.

  • Website Information: IP addresses, browser information, cookies, and website usage data collected through our website and analytics services.

2. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and provide estimates.

  • Schedule, manage, and complete cleaning services.

  • Process payments and maintain business records.

  • Communicate about appointments and customer service matters.

  • Send promotional emails or text messages where appropriate consent has been obtained.

  • Improve our website, services, and customer experience.

  • Protect our business, customers, and comply with applicable laws.

3. SMS Marketing and Consent

Lux Class Cleaning offers an optional SMS marketing program through Squarespace SMS Marketing.

Customers may voluntarily subscribe to receive promotional text messages about cleaning services, discounts, special offers, appointment availability, and company announcements.

SMS marketing consent is entirely optional and is not required to request a quote, book an appointment, or purchase services.

Message frequency varies. Message and data rates may apply.

Customers may unsubscribe at any time by replying STOP to a marketing message. For assistance, reply HELP or contact us at (346) 777-9778.

We do not sell, rent, or share SMS opt-in consent information or phone numbers collected for SMS marketing with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver and manage our messaging program.

4. Information Sharing

We may share personal information with trusted service providers that assist us with website hosting, scheduling, payment processing, customer communications, and business operations.

These providers may access information only as reasonably necessary to perform services on our behalf, subject to applicable contractual and legal obligations.

We may also disclose information when required by law or reasonably necessary to protect our legal rights, customers, or business.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve our services.

Visitors may manage certain cookie preferences through their browser settings or any available website consent tools.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and support legitimate business operations.

No method of electronic storage or transmission is completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable laws and legitimate recordkeeping requirements.

You may also unsubscribe from marketing emails using the unsubscribe link provided or opt out of marketing text messages by replying STOP.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use external platforms for booking, payments, and communications.

These third parties may maintain their own privacy policies, and we encourage customers to review them.

9. Children's Privacy

Our services and website are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Lux Class Cleaning LLC
Houston, Texas
Phone: (346) 777-9778
Website: https://www.lux-class.com